All goods will be dispatched on the next business day from order being placed.
For security reasons, we do not allow pick ups for online orders.
Small and medium sized items will be sent via NZ Couriers for Auckland and North Island deliveries and Post Haste for South Island Deliveries.
Larger items will be quoted on a case by case scenario and sent via ChemCouriers to any main centre within New Zealand, we are unable to do rural deliveries for these items.
Rural and larger deliveries may incur additional freight charge
North island deliveries are estimated to be delivered within 1-2 business days excluding rural deliveries which may take 3-5 business days.
South Island deliveries are estimated to be delivered within 2-4 business days excluding rural deliveries which may take 4-6 business days.
Items are only able to be delivered to addresses covered by the NZ Courier delivery system, Waiheke Island deliveries may incur an additional charge, we are unable to ship to Chatham Island, Great Barrier Island, Stewart Island and PO Box’s
At this stage we do not deliver internationally, NZ address only.
If your item is damaged in transit, you need to contact us within 24 hours of delivery, item will need to be sent back to us in the condition you received it in including the original packaging, claims will be finalised by the carrier in question.
Please choose carefully as we are not obliged under the CGA to refund unless your items are faulty.
Items returned must be sent back to us within 14 days and will incur a 10% return fee.
Credits will be processed in the same manner the product was purchased.
All items sent back must be in the original packaging and condition at the time of sale with all contents. This excludes electronic items which are non-returnable.
Items sold on clearance or special discount are non-returnable.
Fitted goods are not returnable.
Buyer is responsible to ensure correct parts are fitted.
We are not liable for any damaged caused by the fitting of incorrect parts.
Freight charges are non-refundable.
Due to correct and qualified installation being out of our control and many external factors that may cause failure e.g. voltage spikes, insufficient power supply, damaged or incorrect wiring etc… any warranty claims will be at our and manufacturers discretion.